Multi Service Switch

MAKEIP team has complete domain knowledge of Multi Service Switch deployed in Defence and Telco environment.

The support for MSS potentially consists of both an internal on call support team and a field force for onsite support. On-site support service delivers Level-1 maintenance and operations, satisfying typical first-line technical support requirements. It can also be utilised as a means of escalation when utilised in conjunction with the services available from our internal support team.

Our services are provided directly and through our especialized partners who have a requirement to provide specialist skills and knowledge for the MSS equipment and line cards.

Fault Management and Resolution for MSS:

  • Access to Data Center and simulation on MSS network.
  • Clearly defined workflow processes for the problem resolution
  • Integrated support systems
  • MAKEIP along with its OEM partner team is responsible for, warranty and maintenance support of the MSS customers for the hardware and system software.
  • Our trained onsite support engineers have expertise in handling MSS first level of hardware, operating systems and software handling.
  • Formal reports are provided post on-site support activities which include details of systems status on arrival, actions undertaken and system status on departure.
  • In addition to these resources, MAKEIP will have the full backing, support and escalation mechanisms with the OEM support partner, ensuring that only the correct resolution happens with in shortest possible timeframe.