MAKEIP support team is qualified in a broad range of communication systems and networks, hardware, operating systems and software.
The support consists of both an internal support team and a field force for onsite support. On-site support service delivers complete wrap-around network maintenance and operations, satisfying typical first-line technical support requirements. It can also be utilised as a means of escalation when utilised in conjunction with the services available from our internal support team.
Our onsite support engineers will proactively work with you in order to resolve case issues and inquire about case status updates. MAKEIP ensures hassle-free fault resolution through:
In addition to these resources, MAKEIP will have the full backing, support and escalation mechanisms with the manufactures of the products and solutions which we provide, ensuring that only the correct and up to date product information is supplied.